The cancellation period is 14 days from the day on which you, or a third party named by you (but not the shipper), take possession of the final goods ordered. Sending us a written notification of your decision to exercise your right of cancellation before the end of the cancellation period is sufficient to comply with the time limit.
In order to exercise your right of cancellation, you must contact us using the contact details below and clearly state in writing (e.g. letter, fax or email) that you have decided to cancel the contract on which your order is based.
c/o EZR marketing e.K.
Phone: +49 (0) 89/237 937 05
Consequences of cancellation
If you cancel the contract on which your order is based, we will refund all payments we have received from you without delay and, at the latest, within 14 days from the day we receive your notification of cancellation.
We will refund you using the same payment method you used to conduct the original transaction unless we have expressly agreed something else with you. Under no circumstances will you be charged any fees for this refund. You will only have to bear the costs of any loss of value of the items if this loss of value has been caused by handling the items in a way that is unnecessary to check their condition, characteristics and functionality.
You are required to send the items back without delay or, at the latest, within 14 days of the date on which you notified us of the cancellation. Sending us the items before the end of the period is sufficient to comply with the time limit.
We are entitled to withhold payment of the refund until we have received the items or until you have provided proof that you have returned the items (whichever comes first).